Terms & Conditions

Terms & Conditions

1. Payment Options

Online Card Payments

Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. mittalair.com, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that mittalair.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by mittalair.com 72 hours prior to the time of departure, else, the order is liable to be cancelled. mittalair.com charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

Internet Banking

If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank's net banking options and the amount will be automatically debited from your account www.mittalair.com processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets.
• Bank of India
• Citibank
• HDFC Bank
• ICICI Bank
• Indusind Bank
• Kotak Bank
• Punjab National Bank
• AXIS Bank
• SBI Bank

2.Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email,SMS if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact at +91-9314500436, 37 our call centre.

3.Delivery of Products/Services - Electronic Tickets ("e-Tickets")

What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the Phone. If you do not receive your e-ticket within 8 hours of making your booking on www.mittalair.com, please call a Customer Care representative at +91-9314500436, 37 (All Networks).

Is it necessary to show my www.mittalair.com Reference Number Confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your mittalair.com Reference Number Confirmation email. In case you are not carrying the www.mittalair.com Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your mittalair.com Reference Number Confirmation email and e-Ticket together.

Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by www.mittalair.com. In the event that you fail to present a copy of your e-ticket, www.mittalair.com will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.

How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.

Prepaid Ticket Advice ("PTA")
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

4. Amendment and Cancellation policy

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, www.mittalair.com will charge Rs. 250 per sector per passenger as standard domestic cancellation charges, will apply over and above the airlines own cancellation charges.. To amend/cancel your ticket offline, contact mittalair.com Customer Care at 91-9314500436, 37 (All Networks). For international flight bookings, call 91-9314500436, 37. While for international flight bookings a standard fee of Rs. 500 per sector per passenger would be charged, over and above the airline’s own cancellation charge.
Please refer to airline specific amendment and cancellation policy while using mittalair.com Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

5. How do I get a refund after canceling my ticket?

After canceling your booking, you will need to send us the paper ticket to the following address:
Mittal Travels Services
M-3&4, Meghdhan Complex, Ambabari,
Jaipur-302039
Rajasthan
On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.
In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.

6. What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

For all domestic bookings cancelled online, standard cancellation charges as applicable by the airline shall apply. In addition, mittalair.com will charge Rs. 250 for domestic flights and Rs 500 for international flights per booking as cancellation /amendment service fee from its customers for cancellation handled mittalair.com our call center. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and mittalair.com assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact mittalair.com for refunds and the airline will not refund your tickets booked on the Website. The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft. In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and mittalair.com would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

7. Promotion Codes

mittalair.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts is not valid for transactions relating to Air Deccan. Other regular promotions that may be offered from time to time shall be valid for all airlines, including Air Deccan, unless indicated otherwise. mittalair.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice, In case of dispute with any party, mittalair.com decision will be binding and final.When you register with mittalair.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

8. Agreement Between You and mittalair.com

The following terms and conditions (the "Terms and Conditions") apply to all visitors to or users of this Web site. By accessing this Web site, the user acknowledges acceptance of these Terms and Conditions. In the case of any violation of these Terms and Conditions, Mittal Travels Services and its subsidiaries, (collectively, "mittalair.com"), reserve the right to seek all remedies available by law and in equity for such violations.

9. General Use Provisions and Copyright

All materials provided on this Web site, including but not limited to all text, logos, designs, graphics, images, sounds, information, software, documents, products and services (collectively, the "Materials"), and the selection, arrangement and display thereof, are the copyrighted works ofmittalair.com and/or its vendors or suppliers. All Materials herein and all mittalair.com software are proprietary to mittalair.com and protected by worldwide copyright and other intellectual property laws. Except as stated herein, none of the Materials may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of mittalair.com.

10. Limited License

mittalair.com hereby authorizes you to view, copy, download and print the Materials available on this Web site, provided that: (1) if you are a potential or actual renter, the Materials are used solely for personal, non-commercial purposes and if you are a property owner/manager, the Materials are used only for the purposes of using the services expressly offered by mittalair.com; (2) the Materials are not modified or redistributed; and (3) all copyright, trademark, service mark and other proprietary notices are reproduced as they appear in any such Materials. Except as expressly provided above, nothing contained herein shall be construed as conferring, by implication, estoppel or otherwise, any license or right under any patent, trademark or copyright of mittalair.com.

11. Devices

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our Web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the mittalair.com site or any listing, offer or transaction being conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

12. No Unlawful or Prohibited Use

As a condition of your use of this Web site, you warrant to mittalair.com that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Web site in any way prohibited by these terms, conditions and notices.

13. Consolidation

mittalair.com does not authorize any of its agents and franchises to consolidate or resell mittalair.com products to sub-agents and/or other agents and franchises. If found all such bookings shall be treated as fraudulent and mittalair.com has the right to cancel such bookings at its own discretion with no liability for any consequential loss or damage. Any consolidation or reselling of mittalair.com products and services by mittalair.com agents and franchises requires prior approval and permission of mittalair.com

14. Links to Third-Party Web Sites

This Web site may contain links to Web sites operated by parties other than mittalair.com. Such hyperlinks are provided for reference only.mittalair.com does not control such Web sites and is not responsible for their contents. mittalair.com's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. If you decide to access any of the third party sites linked to this Web site, you do so entirely at your own risk.

15. How do I cancel a flight reservation?

You can cancel flight bookings by calling our call center, for cancellations made via the call center, cancellation of domestic flights a standard charge of Rs. 250 per sector per passenger, over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs. 500 per sector per passenger, will apply over and above the airlines own cancellation charges.

16. Limitation on Liability

mittalair.com merely provides intermediary services in order to facilitate highest quality services to you. www.mittalair.com is not the last-mile service provider to you and therefore it shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator or similar agency) you shall engage or hire or appoint pursuant to or resulting from the material available in this website. Neither mittalair.com nor any of its directors, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this Web site or any mittalair.com product, or damages from the use of or reliance on the information present on this Web site, even if mittalair.com has been advised of the possibility of such damages. Cancellation, No Show and Refunds will be as per operator policies.

17. Modification of the Web Site

mittalair.com (and/or its suppliers) reserves the right in its sole discretion to improve, modify or remove any information or content appearing on the Web site. mittalair.com may discontinue or revise any or all aspects of the Web site in its sole discretion and without prior notice.

18. Modification of These Terms of Use

Cookies

mittalair.comreserves the right to change the terms, conditions, and notices under which this Web site is offered at any time. Modification of this contract will be deemed effective upon publication on the Web site with respect to any actions, communications or transactions occurring after said date. It is your responsibility to check terms and conditions of this Agreement at the time of each use.

19. Severability

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

20. General

This agreement is governed by the laws of the India, without regard to its conflicts of laws principles. You hereby consent to the exclusive jurisdiction and venue of courts in Ajmer, India, in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

21. Credit Policy

If an agent availed company services or purchased the tickets over and above his deposit amount (i.e. using credit from the company) and fails to clear the credit in the next 2 business working days, then the agent is liable to pay back the credit to the company along with interest charges at the rate of 6% per month. Further, if the agent fails to clear the liability with in the period of two days from the date of purchase of the ticket , www.mittalair.com reserve the right to initiate appropriate civil and criminal proceeding including but not limited to criminal breach of trust, cheating, etc.

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